Returns & refunds
Personalised books are normally non-returnable. Here is what we do anyway.
Last updated 1 January 2026. This is a demonstration project, not a live shop.
1. If we got it wrong
Printing faults, binding faults, a damaged book, the wrong book, or a book that does not match the preview you approved: tell us within 30 days and we reprint at our cost or refund in full. No need to return the faulty copy.
2. If the post got it wrong
Not arrived within 10 working days of the estimate? Tell us and we reprint and resend. If it turns up later, keep both.
3. If you changed your mind
Because each book is made for one named person, we cannot resell it, so we cannot offer change-of-mind returns once printing starts. Printing starts when you order, which is exactly why we give you a free preview first.
4. Digital editions
Downloadable editions cannot be refunded once downloaded, for obvious reasons. If the file will not open, we will fix it.
5. How to claim
Email hello@bookabra.test with your order reference and a photo if it is a print fault. Most claims are settled the same day.